Return/Exchange Policy

1. Return Eligibility

You can request a return or exchange within 7 days of receiving the product if:

• You received a defective, damaged, or incorrect item

• The product is unused, unwashed, and in its original packaging

• Tags and labels are intact

📦 NOTE: Items like nightwear and innerwear are not eligible for return due to hygiene reasons unless defective.

2. How to Request a Return or Exchange

Please contact us via:

📧 Email: puneetsethi16042004@gmail.com

📞 WhatsApp: +91-7339739038

Include your Order ID, a brief description of the issue, and images of the product.

Our team will get back to you within 24–48 hours with the next steps.

3. Pickup & Shipping

• Once your return is approved, we will schedule a pickup via our courier partner

• In some cases, you may be asked to self-ship the product and share the tracking ID

• Replacements (in case of exchanges) will be dispatched after we receive and verify the original item

4. Refund Policy

• Refunds will be processed to your original payment method (Credit/Debit Card, UPI, Net Banking, etc.)

• Refunds are initiated within 3–5 business days after product inspection

• For COD orders, we may request your bank/UPI details to initiate the refund

5. Non-Returnable Items

• Customized or personalized products

• Discounted items under "Final Sale" or "Clearance"

• Items returned without original tags and packaging

6. Need Help?

We’re just a message away! For any return-related queries, feel free to contact us at:

📧 Email: puneetsethi16042004@gmail.com

📞 WhatsApp: +91-7339739038